Your personal WhatsApp at midnight
Patients and their families message you directly, any hour, and expect a free answer.
For doctors & small clinics
Follow-ups organised.
Paid. Answered your way.
Patients message between visits: a report, a dose question, a voice note at midnight. The desk collects each one as a complete case, states your fee, files the payment screenshot, and puts it in your queue. You answer by text or voice note, when you choose.
ہر فالو اپ، مکمل اور ادا شدہ
- Secondsemergency guidance, checked by code
- Paidbefore you answer, to your own account
- Text or voiceyour answer, word for word
D
Dr Ayesha KhanFollow-up desk
0:21
Ammi ki sugar report aa gayi hai, fasting 180. Dawai wohi chalti rahe?
Fasting sugar: 180 mg/dlHbA1c: 7.9 %Rashida Bibi · 52 y
report.jpg
Case #42 · Report review
| Patient | Rashida Bibi, 52 |
| Fee | Rs 1,000 |
| Pay to | JazzCash 0300… |
| Reply | this evening |
Dr Ayesha Khan: Shukriya. Kal shaam clinic aa jaein, dawai ki dose badalni hai.
Sound familiar?
Half the details, none of the reports
Who is the patient? How old? Which report? Every follow-up starts with five questions back.
An emergency buried in a chat
A worrying message sits unread among fifty others until it's too late to matter.
How it works
Three steps, on the phone you already have
-
1
Patients message your desk
On the link or QR code printed on your prescription: typed, voice note or a photo of the report.
-
2
It checks, collects and charges
Emergencies get the emergency number at once. Others become a complete case with your fee and payment details.
-
3
You answer from your queue
Paid cases only, reports attached. Answer by text or voice note, or ask them to visit.
Time and effort
Hand the busywork to your desk
Every follow-up that comes in by message takes the same small jobs. Done by hand they add up to hours a day; your desk does them in seconds and leaves you one quick check.
80%
less of your time on every follow-up About 5 minutes by hand becomes the minute it takes to answer with Lafzoo. Across a busy day, that adds up to hours.
By handabout 5 minutes per follow-up
Scroll to find the messageAsk for name, age and reportsChase the paymentFind the old reports
With Lafzooabout the minute it takes to answer: the rest is done in seconds by the desk
Read and answer
Each block is the time that job takes. Based on a typical follow-up; yours may be quicker or slower.
Doctor
Unpaid questions on your own WhatsApp at midnight
A paid queue, answered when you choose
Reception
Chasing names, reports and payments
Cases arrive complete, payment attached
Patients
Not knowing if the doctor saw it
A clear fee, a case number and the doctor's own answer
Try it yourself
Message a demo clinic
This is the follow-up link a doctor prints on prescriptions. Ask like a patient would. Please don't enter real patient details.
Tap one to put it in the chat, then send:
Copied — paste it into the chat.
Demo data with example prices. Please don't enter real customer details.
Everything it does
Smart where it helps. Strict where it matters.
The AI only reads what people send. Prices, fees, totals and decisions are worked out by code from your own lists, and your team confirms.
Safe by design
- Emergency check firstChest pain, trouble breathing, fainting, fits, heavy bleeding, poisoning or thoughts of self-harm, in English, Urdu or Roman Urdu: the patient is told at once to call 1122 or go to the nearest emergency, and you get an urgent alert.
- Never gives medical adviceThe desk only collects and sorts. Every health answer is yours, sent exactly as you wrote or said it.
- Reports stay with youPhotos of reports and prescriptions are filed for you and never sent to the AI.
- Every access loggedWho opened, answered or marked each case paid is recorded.
Cases that arrive complete
- Asked one at a timeThe patient's name, age and phone, the kind of question and the question itself.
- Reports and voice notes attachedEverything the patient sends lands on the case, in order.
- Who is writingA mother writing for her child, or a son for his father, is noted on the case.
- Your kinds of follow-upReport review, question after a visit, medicine question: your list, your names, your fees.
Paid before you answer
- Fee stated up frontFrom your own list, for each kind of follow-up.
- Paid to you directlyYour JazzCash, Raast or bank details. We never hold the money.
- Screenshot on the caseReception checks it and marks the case paid in one tap.
- Free follow-upsWithin the days you choose after a visit; the clinic marks them free.
Answer your way
- Text or voice noteAnswer from your phone, between patients or after clinic.
- Needs a visit?One tap sends your clinic address and timings.
- Patient historyEvery follow-up, report and note for each patient on one page.
- Alerts on your phoneNew follow-ups, payments and anything urgent.
Answers the clinic's questions
- Timings, address, feesFrom your settings, any hour, in Urdu, Roman Urdu or English.
- Your FAQs word for wordAppointments, walk-ins, tests at the clinic: answered exactly as you wrote them.
- Hands over to receptionAppointment requests and anything else go to your team.
Your follow-up queue
Urgent first, then paid, reports attached
Every follow-up with who it's for, what it's about and where it stands. You only answer what's paid.
- Urgent cases on top, never charged
- Reports filed under each patient
- Answer by text or voice note
- Who opened which case: logged
| Patient | About | Fee | Status |
|---|---|---|---|
| Ahmed, 61 | Chest pain: told to call 1122 | — | Urgent |
| Rashida Bibi, 52 | Report review | Rs 1,000 | In queue |
| Bilal, 6 | Question after a visit | Free (within 7 days) | In queue |
| Sana, 25 | Photo review | Rs 500 | Payment sent |
- Waiting for you
- 2
- Answered this week
- 38
The difference
Your day, before and after
TodayWith Lafzoo
Questions on your personal WhatsApp at midnightA queue on your dashboard, answered when you choose
Free advice, never paidYour fee stated up front, paid to you directly
Reports lost in long chatsEvery report filed under the patient
An emergency buried in a chatEmergency guidance at once, and an urgent alert
Pricing
Start free. Pay when it's busy.
A fixed monthly price, no setup fee and no contract. Each plan includes a number of typed messages, voice notes and photos a month. Over a limit nothing is lost: customers are asked to type, or the message waits for you.
Free
Try it on your own: enough to see it work, not to run the business
Rs 0 / month
- 50 typed messages a month
- 10 voice notes
- 5 photos
- 1 login
- "Powered by Lafzoo" on your chat
- Your own chat link, QR code and website button
- Paste, photograph or upload your list
Starter
A small shop or academy getting started
Rs 999 / month
- 500 typed messages a month
- 50 voice notes
- 25 photos
- 2 logins
- Your business name only
- Everything in Free
- Help from a real person on WhatsApp
Growth
A busy shop or academy with a few staff
Rs 2,999 / month
- 2,000 typed messages a month
- 200 voice notes
- 100 photos
- 5 logins
- Your business name only
- Everything in Starter
- Priority help on WhatsApp
Business
Distributors with voice-note-heavy customers
Rs 9,999 / month
- 8,000 typed messages a month
- 1,000 voice notes
- 500 photos
- 10 logins
- Your business name only
- Everything in Growth
- Help loading big price lists
Enterprise
Distributors and chains: several branches, big lists, your own WhatsApp number
- Limits and price to fit your volume
- Several branches and staff teams
- Your own WhatsApp number when it's ready
- Training for your team
What counts as a message?
- Only messages sent to your desk count. The desk's replies, your answers and button taps are free, so a question and its answer count as one message.
- Typed message: anything written, in any language. A long message with ten items is still one.
- Voice note and photo are counted separately, because reading them costs more.
Example: a customer types an order, sends a voice note to add two items, then taps Confirm. That is 1 typed message and 1 voice note.
Every plan starts free: set up in about 10 minutes, then change plan when you're ready. Prefer help? One of our team can sit with you and do the same setup together, at no cost. Most follow-ups take one to three messages. No contract; change or cancel any month.
Questions
Good to know
Does it give medical advice?
No. It never answers health questions or suggests medicines. It collects the question and details for you, and only your own answer is sent to the patient.
What happens in an emergency?
Every message is checked by code for emergency signs, and by the AI as a second check. The patient is told at once to call 1122 or go to the nearest emergency, and you get an urgent alert. These are never charged.
How do patients pay?
To your own JazzCash, Raast or bank account. They send a screenshot, and your reception marks the case paid. We never touch the money.
Is patient data safe?
Each clinic's data is kept separate and never shown to anyone else. Report photos are never sent to the AI, every access is logged, and voice notes are deleted after a few days (their text is kept).
Do patients need an app?
No. They scan the QR code on your prescription or open your link. You and your staff use the desk on your phone.
Can I try it before paying?
Yes. Start on the Free plan and set it up in about ten minutes, or let one of our team set it up with you.
See it with your own fees and questions
We'll set up your follow-up desk with your fees and clinic details and run a few real follow-ups through it together. Fifteen minutes, no obligation.
- On a video call, or in person where we can
- Bring the questions patients send you most
- Leave with a working desk if you like it